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Customer Support Representative

Lahore

Company Profile:

Programmers Force is a product-driven software company that excels in the field of Artificial Intelligence and Machine Learning since 2016. The company was founded by a team of visionary entrepreneurs that led its operations under software development, data science, DevOps, system architecture, big data processing, and blockchain-based applications development. We take pride in our diversified workforce with talent coming from top institutions of Pakistan and abroad. Our vision is to create innovative and intelligent business solutions through the development of smart web & mobile applications with a mission to support global industries in their day-to-day business challenges. Our specialised teams possess tacit knowledge of high-tech systems that enables us to tap businesses from more than 200 countries worldwide. This is just the beginning for us! We are in search of talented candidates with technical expertise who can add value to our fast-paced and work-intensive environment.

Tack of Programmers Force:

Not only the way out but the best way out! No rather, no “one or two” but a must for all. Win-Win is the goal.

Job Description:

We are hiring a customer service representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.

Responsibilities and Duties

  • Respond to customers professionally to provide information about products and services, or gather requirements via emails, calls and live chats
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Keep records of customer interactions and transactions, recording details of inquiries, complaints, notes and comments, as well as actions, are taken
  • Follow up with customers via calls, emails, chats to ensure that appropriate actions were taken on customers’ requests. Ideally, aim for First Contact Resolution (FCR)
  • Handling Incoming calls from US/UK market
  • Enhance organisation reputation by accepting ownership for accomplishing new and different requests, and exploring opportunities to add value to job accomplishments
  • Resolving customer complaints brought to your attention
  • Overseeing the overall customer service process

Skills & Requirements

  • Excellent interpersonal and written and English communication skills
  • Knowledge of CRM systems
  • Computer skills
  • Knowledge of mediation and conflict resolution techniques is preferable
  • Ability to multitask, prioritise, and manage time effectively

Qualification & Experience

  • A bachelor’s/master’s degree in business administration or related field
  • Minimum 1 to 2 years industry experience

Perks

  • Lunch on the House
  • Flexible Working Hours
  • Payment for Overtime
  • Annual Leaves 
  • Enjoy your weekend, we work on weekdays only
  • Health Insurance
  • Life Insurance 
  • Provident Fund
  • EOBI
  • Advance Salary 
  • Family Care 
  • Family Treat 
  • Personal Loan
  • In House Trainings
  • Certifications 
  • Surprise Gifts & Performance based Bonuses
  • Performance based salary increment and promotion
  • Gym & Indoor Gaming – Perfect balance between work and play
  • Opportunity to engage in frequent local and international trips
  • Child Education 
  • Marriage Allowance 
  • Maternity Allowance 
  • Home Allowance
  • Hostel Allowance 
  • Travel Allowance
  • Personal Growth – Learn the best from the best
  • Bike 
  • Car

Apply as Customer Support Representative

    • Personal Infomation
    • Select Gender*

    • Date of Birth*

    • Full Name*

    • Email*

    • CNIC (without dashes)*

    • Contact Number*

    • Address*

    • City*

    • Academic Info
    • Qualification*

    • Year of Completion*

    • University (No abbreviations)*

    • Currently working?*

    • Expected Salary in PKR*

    • What is your expected date of joining?*

    • Where did you hear about us?*

    • Experience*

    • CV, Resume* (pdf only)*

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