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Lead Technical Support


Company Profile

Programmers Force is a product-driven software company that excels in the field of Artificial Intelligence and Machine Learning since 2016. The company was founded by a team of visionary entrepreneurs that led its operations under software development, data science, DevOps, system architecture, big data processing, and blockchain-based applications development. We take pride in our diversified workforce with talent coming from top institutions of Pakistan and abroad. Our vision is to create innovative and intelligent business solutions through the development of smart web & mobile applications with a mission to support global industries in their day-to-day business challenges. Our specialised teams possess tacit knowledge of high-tech systems that enables us to tap businesses from more than 200 countries worldwide. This is just the beginning for us! We are in search of talented candidates with technical expertise who can add value to our fast-paced and work-intensive environment.

Tack of Programmers Force

Not only the way out but the best way out! No rather, no “one or two” but a must for all. Win-Win is the goal.

Job Description

Our company is looking for a skilled and experienced Lead Technical Support to join our team in Pakistan. As a Lead Technical Support, you will be responsible for managing a team of technical support specialists and ensuring that our clients receive the highest level of technical support services.

Key Responsibilities:

  • Manage a team of technical support specialists, providing guidance and support to the team.
  • Create the KPI’s and ensure the team meets the required KPIs and goals according to the company’s vision.
  • Expert in Using tools of Tech support like zendesk, Intercom etc.
  • Train new technical support specialists and provide ongoing training and development opportunities to the team.
  • Have good vision to automate the system in view of customers queries.
  • Troubleshoot and diagnose technical issues and escalate issues as necessary to ensure timely resolution.
  • Collaborate with other teams to ensure that customer issues are resolved efficiently and effectively.
  • Identify areas for improvement in technical support processes and provide recommendations to management.
  • Ensure that all technical support documentation is accurate and up-to-date.

Must Have:

  • Bachelor’s degree in Computer Science or related field.
  • Minimum 3- 5 years of experience in technical support, including experience leading a team.
  • Expert in Using tools of Tech support like zendesk, Intercom etc.
  • Strong technical background and experience troubleshooting hardware and software issues.
  • Excellent communication and interpersonal skills.
  • Ability to work effectively in a team environment and collaborate with other departments.
  • Strong leadership and management skills, including the ability to motivate and develop team members.
  • Proven ability to meet and create KPIs and goals for the team.
  • Flexibility to work outside of regular business hours as necessary.
  • Fluency in English and Urdu is required.


  • Lunch on the House
  • Flexible Working Hours
  • Payment for Overtime
  • Annual Leaves 
  • Enjoy your weekend, we work on weekdays only
  • Health Insurance
  • Life Insurance 
  • Provident Fund
  • EOBI
  • Advance Salary 
  • Family Care 
  • Family Treat 
  • Personal Loan
  • In House Trainings
  • Certifications 
  • Surprise Gifts & Performance based Bonuses
  • Performance based salary increment and promotion
  • Gym & Indoor Gaming – Perfect balance between work and play
  • Opportunity to engage in frequent local and international trips
  • Child Education 
  • Marriage Allowance 
  • Maternity Allowance 
  • Home Allowance
  • Hostel Allowance 
  • Travel Allowance
  • Personal Growth – Learn the best from the best
  • Bike
  • Car

Apply as Lead Technical Support

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    • Date of Birth*

    • Full Name*

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    • CNIC (without dashes)*

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    • Expected Salary in PKR*

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    • Where did you hear about us?*

    • Experience*

    • CV, Resume* (pdf only)*

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