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Sr. Technical Support Engineer

Lahore

Responsibilities and Duties

  • Service Analysis – collect customer support requests and bugs and relay findings to the product and engineering teams to address these issues
  • System Evaluation – evaluate our existing tools and work with engineering to develop tools to enable this function to scale
  • Dependable to be at work during assigned shifts and to complete work as expected by taking full responsibility
  • Provide technical support for level one escalation issues via the helpdesk
  • Give Highest Priority to existing clients and make sure their bugs/concerns must get fixed by the Tech Department on Highest Priority.
  • Perform miscellaneous job-related duties as assigned
  • Research required information using available resources, manage and resolve customer complaints quickly
  • Knowledge of web Development (PHP, NodeJS, Python, HTML ,CSS, JAVASCRIPT)
  • Excellent Writing skills, Customer Focus, Customer Service, Verbal Communication, Multi-tasking, Listening skill
  • Problem analysis and problem-solving, Customer service orientation
  • Teamwork, Stress tolerance, Resilience
  • Ability to handle a stressful situation

Skills & Requirements

  • Natural instinct to empathise with users
  • Critical thinker and a quick learner with the ability to handle pressure
  • Strong analytical skills
  • Excellent verbal and written communications skills
  • Native or bilingual spoken and written English skills
  • Natural self-starter and have ability to fix problems
  • Take Ownership regarding Technical Support Representative Engineer (TSE/R)
  • Should be comfortable with rotational shifts
  • Programming & Technical education background

Qualification & Experience

  • Bachelor’s Degree, preferably in a technical discipline
  • Computer Science Majors most preferred
  • At Least 8 to 10 Years of experience in support function area.
  • Must be in TSE/R Department for at least the last 5-7 years.

Perks

  • Lunch on the House
  • Flexible Working Hours
  • Payment for Overtime
  • Annual Leaves 
  • Enjoy your weekend, we work on weekdays only
  • Health Insurance
  • Life Insurance 
  • Provident Fund
  • EOBI
  • Advance Salary 
  • Family Care 
  • Family Treat 
  • Personal Loan
  • In House Trainings
  • Certifications 
  • Surprise Gifts & Performance based Bonuses
  • Performance based salary increment and promotion
  • Gym & Indoor Gaming – Perfect balance between work and play
  • Opportunity to engage in frequent local and international trips
  • Child Education 
  • Marriage Allowance 
  • Maternity Allowance 
  • Home Allowance
  • Hostel Allowance 
  • Travel Allowance
  • Personal Growth – Learn the best from the best
  • Bike 
  • Car

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