Responsibilities and Duties
- Service Analysis – collect customer support requests and bugs and relay findings to the product and engineering teams to address these issues
- System Evaluation – evaluate our existing tools and work with engineering to develop tools to enable this function to scale
- Dependable to be at work during assigned shifts and to complete work as expected by taking full responsibility
- Provide technical support for level one escalation issues via the helpdesk
- Give Highest Priority to existing clients and make sure their bugs/concerns must get fixed by the Tech Department on Highest Priority.
- Perform miscellaneous job-related duties as assigned
- Research required information using available resources, manage and resolve customer complaints quickly
- Knowledge of web Development (PHP, NodeJS, Python, HTML ,CSS, JAVASCRIPT)
- Excellent Writing skills, Customer Focus, Customer Service, Verbal Communication, Multi-tasking, Listening skill
- Problem analysis and problem-solving, Customer service orientation
- Teamwork, Stress tolerance, Resilience
- Ability to handle a stressful situation
Skills & Requirements
- Natural instinct to empathise with users
- Critical thinker and a quick learner with the ability to handle pressure
- Strong analytical skills
- Excellent verbal and written communications skills
- Native or bilingual spoken and written English skills
- Natural self-starter and have ability to fix problems
- Take Ownership regarding Technical Support Representative Engineer (TSE/R)
- Should be comfortable with rotational shifts
- Programming & Technical education background
Qualification & Experience
- Bachelor’s Degree, preferably in a technical discipline
- Computer Science Majors most preferred
- At Least 8 to 10 Years of experience in support function area.
- Must be in TSE/R Department for at least the last 5-7 years.
Perks
- Lunch on the House
- Flexible Working Hours
- Payment for Overtime
- Annual Leaves
- Enjoy your weekend, we work on weekdays only
- Health Insurance
- Life Insurance
- Provident Fund
- EOBI
- Advance Salary
- Family Care
- Family Treat
- Personal Loan
- In House Trainings
- Certifications
- Surprise Gifts & Performance based Bonuses
- Performance based salary increment and promotion
- Gym & Indoor Gaming – Perfect balance between work and play
- Opportunity to engage in frequent local and international trips
- Child Education
- Marriage Allowance
- Maternity Allowance
- Home Allowance
- Hostel Allowance
- Travel Allowance
- Personal Growth – Learn the best from the best
- Bike
- Car