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Sr. TSR – SaaS Products

Lahore

Company Profile

Programmers Force is a product-driven software company that excels in the field of Artificial Intelligence and Machine Learning since 2016. The company was founded by a team of visionary entrepreneurs that led its operations under software development, data science, DevOps, system architecture, big data processing, and blockchain-based applications development. We take pride in our diversified workforce with talent coming from top institutions of Pakistan and abroad. Our vision is to create innovative and intelligent business solutions through the development of smart web & mobile applications with a mission to support global industries in their day-to-day business challenges. Our specialised teams possess tacit knowledge of high-tech systems that enables us to tap businesses from more than 200 countries worldwide. This is just the beginning for us! We are in search of talented candidates with technical expertise who can add value to our fast-paced and work-intensive environment.

Tack of Programmers Force

Not only the way out but the best way out! No rather, no “one or two” but a must for all. Win-Win is the goal.

Responsibilities and Duties

  • Service Analysis – collect customer support requests and bugs and relay findings to the product and engineering teams to address these issues
  • System Evaluation – evaluate our existing tools and work with engineering to develop tools to enable this function to scale
  • Dependable to be at work during assigned shifts and to complete work as expected by taking full responsibility
  • Provide technical support for level one escalation issues via the helpdesk
  • Give Highest Priority to existing clients and make sure their bugs/concerns must get fixed by the Tech Department on Highest Priority.
  • Perform miscellaneous job-related duties as assigned
  • Research required information using available resources, manage and resolve customer complaints quickly
  • Knowledge of web Development (PHP, NodeJS, Python, HTML ,CSS, JAVASCRIPT)
  • Excellent Writing skills, Customer Focus, Customer Service, Verbal Communication, Multi-tasking, Listening skill
  • Problem analysis and problem-solving, Customer service orientation
  • Teamwork, Stress tolerance, Resilience
  • Ability to handle a stressful situation

Skills & Requirements

  • Natural instinct to empathise with users
  • Critical thinker and a quick learner with the ability to handle pressure
  • Strong analytical skills
  • Excellent verbal and written communications skills
  • Native or bilingual spoken and written English skills
  • Natural self-starter and have ability to fix problems
  • Take Ownership regarding Technical Support Representative Engineer (TSE/R)
  • Should be comfortable with rotational shifts
  • Programming & Technical education background

Qualification & Experience

  • Bachelor’s Degree, preferably in a technical discipline
  • Computer Science Majors most preferred
  • At Least 8 to 10 Years of experience in support function area.
  • Must be in TSE/R Department for at least the last 5-7 years.

Perks

  • Lunch on the House
  • Flexible Working Hours
  • Payment for Overtime
  • Annual Leaves 
  • Enjoy your weekend, we work on weekdays only
  • Health Insurance
  • Life Insurance 
  • Provident Fund
  • EOBI
  • Advance Salary 
  • Family Care 
  • Family Treat 
  • Personal Loan
  • In House Trainings
  • Certifications 
  • Surprise Gifts & Performance based Bonuses
  • Performance based salary increment and promotion
  • Gym & Indoor Gaming – Perfect balance between work and play
  • Opportunity to engage in frequent local and international trips
  • Child Education 
  • Marriage Allowance 
  • Maternity Allowance 
  • Home Allowance
  • Hostel Allowance 
  • Travel Allowance
  • Personal Growth – Learn the best from the best
  • Bike 
  • Car

Apply as Sr. TSR – SaaS Products

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