Customer Support Executive


Responsibilities and Duties

  • Respond to customers professionally to provide information about products and services, or gather requirements via emails, calls and live chats
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Keep records of customer interactions and transactions, recording details of inquiries, complaints, notes and comments, as well as actions, are taken
  • Follow up with customers via calls, emails, chats to ensure that appropriate actions were taken on customers’ requests. Ideally, aim for First Contact Resolution (FCR)
  • Handling Incoming calls from US/UK market
  • Enhance organisation reputation by accepting ownership for accomplishing new and different requests, and exploring opportunities to add value to job accomplishments
  • Resolving customer complaints brought to your attention
  • Overseeing the overall customer service process

Skills & Requirements

  • Excellent interpersonal and written and English communication skills
  • Knowledge of CRM systems
  • Computer skills
  • Knowledge of mediation and conflict resolution techniques is preferable
  • Ability to multitask, prioritise, and manage time effectively

Qualification & Experience

  • A bachelor’s/master's degree in business administration or related field
  • Minimum 1 to 2 years industry experience

Apply as Customer Support Executive