techand

Technical Support Representative

   Anywhere

Responsibilities & Duties

  • Real-time client interaction to resolve queries
  • Using CRM for record maintenance
  • Live calls for technical assistance
  • Documentation and record-keeping of client interactions
  • Escalating issues to the relevant departments and updating clients accordingly
  • Technical troubleshooting and providing valuable insight
  • Data Audit to share reports with clients

Requirements

  • Knowledge of web development ( PHP, HTML ,CSS, JAVASCRIPT)
  • Excellent speaking and listening skills
  • Native or bilingual spoken and written English skills
  • Customer service orientation
  • Strong analytical and problem-solving skills
  • Teamwork, stress tolerance, and resilience
  • Ability to handle pressure
  • Natural instinct to empathize with users
  • Natural self-starter
  • Comfortable with rotational shifts
  • Programming or technical educational background will be a plus point

Qualification

  • Bachelor's Degree in Computer Science/ IT
  • 1 Year of experience in a similar role (Technical Support)

Apply as a Technical Support Representative

Step 1 of 3

  • Personal Infomation