techand

Technical Support Representatives

   Anywhere

Responsibilities & Duties

  • Customer Service Analysis - collect customer support requests and bugs and relay findings to the product and engineering teams to address these issues
  • System Evaluation - evaluate our existing tools and work with engineering to develop tools to enable this function to scale
  • Dependable to be at work during assigned shifts and to complete work as expected
  • Provide technical support for level one escalation issues via the help desk
  • Research required information using available resources, manage and resolve customer complaints

Requirements

  • Knowledge of web development ( PHP, HTML ,CSS, JAVASCRIPT)
  • Excellent communication and listening Skills
  • Native or bilingual spoken and written English skills
  • Customer service orientation
  • Strong analytical and problem-solving skills
  • Teamwork, stress tolerance, and resilience
  • Ability to handle pressure
  • Natural instinct to empathize with users
  • Natural self-starter
  • Comfortable with rotational shifts
  • Programming or technical educational background will be a plus point

Qualification

  • Bachelor's Degree in Computer Science
  • 1 Year of experience in a similar role (Technical Application Support)

Apply as a Technical Support Representatives

Step 1 of 3

  • Personal Infomation