Programmers Force (“PF”, “us”, “our”, and/or “we”) respects the privacy and confidentiality of personal or sensitive information and commits to make every effort to ensure that the same is protected in the best possible way. This privacy (the “Policy”) describes our practices about how we use, share, and/or process information concerning our clients, end-users, and/or website visitors (“you” and/or “your”) whose data (which may also contain sensitive or personal data) may be collected by us when you submit the same on our website, browser, or while you make use of our products or services.
When you browse our website (https://pf.com.pk/), we may collect the Internet Protocol (IP) address of the device you are using, cookies (small files that we embed on your computer, only if you consent to it) to enable our systems to recognize your browser and capture and retain certain information. We collect this data so that we can identity why our visitors are dropping out of the website and to identify areas of improvements to make the experience more engaging for you.
If you choose to contact via the contact forms on our website, we may collect your first and last name, email address, contact number, and company name and type. At the completion of this contact form, your IP address is no longer anonymous, and we will be able to identify you by a combination of your IP address and contact information.
From time to time, we may also share anonymized and aggregated information about you such as by publishing a report on trends in the usage of our products or services.
We ensure that the collection of your information or data is aligned with your absolute consent. Our process is completely transparent and you will always be informed whichever of your information will be used and for what purpose.
INFORMATION FLOW BEYOND US
We may disclose your information to any member of our organisation (which means our subsidiaries, our ultimate holding company, or its subsidiaries, if any) or third party service providers insofar as reasonably necessary for the purposes set out in this policy. We may choose to employ facilities and staff in different countries around the world and as a result, personal information may be transferred to them or accessed from those locations. We take all the necessary actions to ensure the security of your personal information when transferred across borders, while in transit as well as at rest. We may also disclose your personal data to our insurers and/or professional advisers insofar as reasonably necessary for the purposes of obtaining and maintaining insurance coverage, managing risks, obtaining professional advice, and/or managing legal disputes.
HOW WE USE YOUR INFORMATION
Shufti Pro’s identity verification process describes what information we collect, how we collect it, and when we collect it. We require particular information from the end-users or clients (depending on whether it is an on-site or off-site verification) in order to perform Services.
The data includes, but is not limited to, the images and/or videos of the end-user’s identity documents (e.g. passport, ID card, or driving license), their biometric facial identifiers (e.g. face images and/or videos), and the textual information that is either extracted directly from the end-user’s identity particulars or is provided by the end-user at each step of the verification process.
PERSONALLY IDENTIFIABLE INFORMATION (PII DATA)
- To enable you to use our product or service;
- To provide you customer support;
- To better understand your needs and interest; or
- To personalise your experiences.
SECURITY & STORAGE
We have industry standard security measures in place to protect the loss, misuse, or alteration of information under our control. We commit to take all reasonable steps in our control to ensure the safety of your information. All the data is stored in our password protected servers having various firewalls in place. We ensure that all the sensitive data is encrypted while it is in transit. When the data is transmitted from one browser to another, we store it in an encrypted form.
CORRECTING AND UPDATING YOUR INFORMATION
You may correct factual errors in your identifiable information by requesting us through email at [email protected]
We may be required to make changes to the services in the future in view of changing technology or services. Whenever we revise the Policy, the new version will be available on our website. In case of any significant material change to our privacy practices, an appropriate notice will be provided to you.
Albeit regrettable, we appreciate that there could be lapses. We take all complaints seriously and can assure you that we will do our best to deliver a satisfactory outcome. If you do wish to complain about how your data is used by us then please write to us at [email protected] We will investigate and respond within ten (10) working days. This allows us time to investigate your complaint thoroughly.
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